Hirsch is quick to sell but ZERO after sales service!

The worst after sales service. Purchased items over R100k with extended warranty. Reported a fault now and waiting 3 days for a response. Had similar experience a few weeks back with another item. I had to keep following up. There's zero customer care from staff (Charlene, Denise, Trisha), store managers (Joewell, Riyaadh), and national customer care manager (Lallie Maharaj). Even contacted the executive director (Margaret Hirsch) who pretended to show interest but is of no help. Who do we turn to when we've tried everything??