Hirsch fails in treating customers fairly and poor service

On the 30 oct 2021 i purchased at hirsch pavillion, before purchasing i asked the store and salesperson countless times if they are fnb ebucks reward gain ,they gave me assurance and confirmed yes ,i swiped my fnb card ,a week after that i noticed no points i received on purchase with ebucks ,queried with the store ,they said call my bank because they are with fnb ebucks ,fnb said no hirsch is not a reward partner ,manager of the store told that im the first customer to have an issue ,i called my bank again ,that reconfirmed Hirsch is not a ebucks partner ,called Hirsch customer service dept spoke to sue ,she said give her the Ebucks consultant details and she will query ,wed no reply,so i called and spoke to her again and she transferred me shahista ,which shahista due to my temp card maybe i had issue, so I tried to explain to her I got my smart spend rewards but not ebucks she also said she will call ebucks and query, When I called her the next day Shahista said there was email and i must read it and said in Loud tone that i must "LISTEN"the email clearly states that no ebucks ,after getting the email i called shahista again she never took my calls left a message for her as well,so i asked to spk to sue ,sue raised her voice as well and said they only trying to help and she heard the conversation with me and shahista,and i must take it up with the store.This is not a manner in which you treat customers SHAHISTA and SUE please go for training on how to talk to customers and hlp and resolve issues and i request Hirsch to listen to the recordings, Secondly Hirsch pavillion ,you guys were just worried about a sale instead of my concerns ,why did you have to make me feel like im wrong in getting my voice heard ,if you guys made a mistake ,i would understand but you costed me time and money and patience.Then on a Saturday morning 8.30 am the hirsch pavs saleslady asks how much points would i have got she will give me a discount on my next purchase or R200 plus for the trouble, My total purchase at your store was R 24 000 ,why would a saleslady call me personally instead of a manager and why didn't i get a formal apology from anyone. Elvis Naidoo manager at Hirsch pav please try and resolve this issue ,you also did tell me that your store is Fnb Ebucks .Please follow the treating customer's fairly policy.I was coherset in buying this item.Hirsch please investigate and resolve this matter.