Hirsch and Lg fridge

Good day I would like to say how displeased I have been with Hirsch service department since I bought my side by side LG fridge in 2021, frm Hirsch Springfy.

Since early 2022, I have had the service guys come out to ascertain the problems I had been experiencing. It was not working optimally and was building ice . Initaily the fridge came with a 2 yr guarantee and I took the extended warranty for additional 3 yrs hence I was satisfied that all will be well with the problems I had been experiencing . So to sum it up … the guys from Hirsch service and LG service guys have together came in each year trying to sort out the issue. Same issue always but each time they were trying out different ways to assess and fix . I have to date spent plenty hours making myself available and being incredibly patient throughout. It is now 4yrs later and I am having the same issue. They have changed the damper twice, door seals including a full door in order to get the fridge working optimally but to no avail. I have been liaising with Ashish the service manager who in the beginning was very helpful but as the service calls showed no success, he as well started to shy away from the responsibility. I am constantly trying to find time within my day to call him only to get put on hold or leave messages. It gets really frustrating to have to run after the service manager who seemed to be understanding and supportive. In my despair, I have asked for a replacement fridge now at a point where I have requested a replacement fridge as the 7 or 8 attempts thus far has shown no resolve. That perhaps the fridge has a manufacturing fault which was never picked up . My request has been met with another hurdle in that a final assessment has to be done before any escalation .. really! all the previous attempts and assessments needs a final assessment!!

now told me that a final assessment is necessary. Again this may prove to be a long drawn out process or delay tactic.

I have bought most of my appliances from Hirsch for peace of mind but seriously this has given me endless worry. I cannot believe that I have been put thro so much. I continue to lose food from spoiling and waste time accommodating the service teams. I would like Hirsch higher management to just look into this urgently and please give me a replacement. That would be the ethical thing to do. My next step will be the service and goods ombuds.

Mrs Pillay Durban