Hirsch and Defy - Poor Customer service

We purchased 2 Stainless steel Defy Fridge freezer combo's from Shoba at Hirsch Springfield on the Sunday 21st January 2019. The fridges were to be delivered to Hirsch Ballito for us to collect within 2 days. An EFT was done on same day 21st January and proof sent to Saleslady. Eventually on Wednesday fridges arrived at Ballito to be collected, only to find one was damaged. We collected 1 and were promised the other within a few days. On st*********** protective plastic on 1 we collected at home it was noticed door had dent in as well, which couldn't be seen with plastic on, once plastic was removed they were evident in polished finish. We asked that 1 of the identical fridges have doors reversed and this was to be arranged for us. We asked if this could be done before delivery and was told that it would only be done on site and that we'd have to pay for a call-out fee which we agreed to. We eventually collected another fridge to replace the one that was delivered damaged the first time. Hirsch's, Shoba never kept us informed when fridges were available to be collected from Ballito branch or made any attempt to arrange swopping of doors., we always had to follow up. Eventually I contact manager at Springfield, Shevaun, who promised to look into it, which resulted in Shoba contacting us but with such attitude. Defy sent out a technician to replace dented door, and couldn't do the job as he didn't have all the parts necessary and said it should have been done in the warehouse as they had more space and all parts were available. (thats we asked for?) The technician also noticed the freezer door on fridge freezer combo was faulty when on sight the first time and ordered a new freezer door as well. So now they had to replace both doors on fridge freezer. Obviously we thought that they would reverse doors as we requested since they had to remove and replace both doors anyway. We were told by technician that he was instructed to fit new doors as they were and we would have to pay for a call-out and that he'd have to come out agian and to reverse doors. Really!!!! Doesn't make any sense. He replaced both doors as they were and left. Today 13 February we still haven't been contacted by Hirsch or Defy or had any one come out to reverse doors as we requested. I will never buy from Hirsch again!