Hirch's not being accountable for their brand new leaking whirlpool washing machine

I bought a brand new whirlpool washing machine which from the first wash has had a leak. Every time I do a load, my kitchen is flooded.

I calles Hirsch's which said they'll send through a technician. He made an appointment to come through on the Thur and I arranged being home from work then on the Thur says he can't come and will come through on Fri when I was unavailable. He already displayed unprofessional-ism by breaking our first appointment. I couldn't be home again on the Fri and then I could only be home the following week because he said he can't accommodate me on the weekend.

He came through 3 weeks after I had initially called Hirch's and blamed the leak on my plumbing saying the wall is leaking yet the walls were dry. The leak was clearly coming from under the machine which he just didn't want to admit to and was very rude to myself and my helper.

I then called plumbers through for a second opinion and they did various tests like putting the drainage pipe in my sink and not in the wall to eliminate the "plumbing issue" that the technician had blamed the leak on and the washing machine still leaked - big surprise!

All I want is a refund and to get rid of this defective leaking machine but Hirsch's want to send through another technician. I agreed but I still haven't been contacted by this other technician or Hirsch's to advise when he will come through. I don't want to wait another 3 weeks for another *********** technician to come through and incorrectly diagnose/lie about the problems I'm experiencing with the washing machine. I'm really fed up!

I followed their procedure once and was very patient but was very displeased with their service and the bad attitude of the technician.

The fault is clearly and obviously with their machine but they don't want to take ownership of it and do what's right.