Great selling - terrible after service

<p>Bought a Samsung 55" SUHD TV from Hirsch's Fourways three months ago. Plugged the TV in for the first time on the 19/11/2016 and on Friday the 25/11/2016, the TV stopped working. I've booked the TV in with Hirsch's for Samsung to come out and replace/repair the TV, and was promised numerous times that a technician would contact me. Almost a week later and four follow up calls, I'm still waiting. Don't know exactly where the delay comes from but no one has the decency to give a customer a call and let them know what's happening. Last item I purchase from Hirsch's. Should of trusted my instinct and gone to Makro. Lesson learnt!!! After sale service socks!</p>