Get your act together Hirsh's!!

Walking into the Fourways Hirsh's Store was probably one of the worst moves i have made in the last 5 years. All i have had with them since buying a whole kitchen's worth of appliances is issue after issue.<br> The latest involves my Samsung fridge, which suffered a short in the main power board last Monday (10 August). I promptly contacted the service department at the Fourways Store and was promptly told they have no record of my purchase, an issue i have tried to resolve 3 or 4 times previously. Once i found the relevant invoice no. for them, i was told to expect a response in 48 hours. I was later called and a technician visit was arranged for the next day. The technician visited the, confirmed the fault and a part was ordered later on Wednesday (12/08). When i called on Thursday i was told the part had arrived and a technician will be sent out. That technician never arrived on friday or saturday, despite several calls. On monday i asked to speak to a manager and got told the part never arrived. The part was tracked down at another branch and today, late Tuesday (18/08) afternoon, still waiting to hear back on when the technician will be through 8 days since the fault...