Frustrating Experience with No Resolution

I purchased a brand new Hisense washing machine on 19 December 2025. Exactly two months later, on 19 February 2026, the machine displayed an E5 error. The manual instructed me to contact a service technician, which I did immediately. I was advised that assistance would take between 48–120 hours.

On the day of the scheduled visit, I received a call at 09:25 asking whether I was home. I explained that I work and require advance notice to allow for travel time to get home — especially considering the wait I had already endured for a technician.

At 13:03, I contacted the driver to request an update on the estimated time of arrival, but the call was disconnected. I then phoned the branch and requested to be transferred to the service department. On two separate occasions, the call was disconnected.

I called again and, although frustrated, and asked to speak to Elaine, the sales consultant who assisted me with the purchase, to express my concerns. I would like to apologise for my abrupt tone.

It is now 14:23, and I have still not received any call back from Hirsch or the technician.

The service experience has been extremely disappointing. It appears that making the sale was the priority, but two months later, when assistance is needed, there is no urgency or accountability. This situation leaves me deeply concerned about the level of after-sales support and the remainder of my warranty on this appliance.