Frustrated Hirsch's Customer with Spoiled Christmas and Broken Fridge!

Frustrated Hirsch's Customer with Spoiled Christmas and Broken Fridge! Hirsch's Homestore Margaret Hirsch

I'm writing to express my extreme disappointment with the lack of service and empathy I've received from Hirsch's after my fridge abruptly stopped working days ago. While the sales team was quick to sell me an extended warranty, I'm now left with mountains of spoiled groceries and a useless appliance, and Hirsch's refuses to provide any meaningful assistance.

Their customer service team has been unhelpful, offering no estimated time of repair and seemingly showing no care or urgency about the inconvenience and potential health risks I'm facing, especially during this festive season. Having a small child adds further stress to this already terrible situation.

Is this truly the "Hirsch's difference" customers are promised? Is Christmas spirit lost along with my groceries?

I urge you, HIRSCH'S APPLIANCES WHOLESALE and @MargaretHirsch , to address this issue immediately. Send a technician within 24 hours and provide a concrete timeline for repair. Don't let this festive season be remembered for ruined food and lost faith in your brand.