Faulty fridges

Subject: Urgent Complaint – 2 Faulty Fridge and exchange I have bought a 45 Defy fridges 6 months ago from Hirches . The fridge stopped working After several fixing and I reported the issue to your customer service team . Despite multiple assurances that the fridges would be replaced, no action has been taken. I have followed up numerous times, yet each time I am given new promises that are not fulfilled. This has caused significant inconvenience, as the students have been unable to store perishable food properly. I request an immediate resolution to this matter. I expect either:students have gone on social media to highlight incompetence of our apartments due to the faulty defy fridges . I have also reported a faulty defy stove which had also taken more than 6 weeks to attend . This is furnishing the image of our Res . Hitches kept saying the delivery will be done by Defy directly as the technician had written them off as leaking and new ones must be delivered . It’s been over 6 weeks now 1. A replacement fridge delivered no later that tomorrow 2. A full refund if the replacement is not provided . If this issue is not resolved promptly, I will have no choice but to escalate the matter by reporting it to consumer protection agencies and exploring legal options. I hope to avoid this and expect your urgent attention to resolving the matter.

Please confirm in writing the steps your company will take to resolve this issue. You can contact me at ***] for any further clarification.

I look forward to your immediate response.