Extremely bad service from Hirsch Umhlanga Durban

I bought a lounge suite for R18500 1 year ago. Since then in the year the suite has gone back 4 times to be repaired. At first the material started fraying, then the cushions starting falling over. Then when they brought the suite back after all these repairs the driver and boys sc****d it on the sides and it looked like it had tears in it. Again it went back, nthe lounge suite is so uncomfortable after they recovered it 2 times and put in more stuffing so that the backrests dont fall doen any more. when you sit on it it feels like you sitting on a hard couch and not for something uou paid almost R20000. When they take my suite for repairs they take weeks to sort it out and I get no feedback. When I email the service dept they dont even bother to reply to me. I certainly am not happy with this lounge suite any more and am very disgusted with the service from Hirsch in Umhlanga Durban. And to think this is supposed to be a Grafton Everest. I certainly will not buy Grafton Everest again and definitely not from Hirsch Umhlanga