Extended warranty but still expecting you to pay

I bought a samsung washing machine in November 2022 and added the extended warranty, since then this machine has broken down 3 times already the most recent breakdown was reported on the 11/05/2026 fast forward to date this machine is still not fixed we are running out of clothes and there seems to be no urgency on the matter from their side i have to follow up relentlessly to get any sort of update always being promised they will call me back and never do. They then later sent an email saying they want to replace the machine but I need to cover 20% of the cost for the new machine??? What is the extended warranty for then exactly when you need to still pay to get your appliances fixed, this was not explained at sales stage at all. The salesman at sales stage stated that i have to take the extended warranty because if anything breaks they will come and fix the machine free of charge same so that if its irreparable they will replace the machine free of charge. I refused to pay and got a call this morning to let me know that it would be better to pay or they will only come in 3-4 weeks to come and fix the machine