Excess refund taking long.

I had a claim with King Price, and they've used Hirchs as a supplier for the fridge. I was told I'll recieve a fridge after 3 business days after payment of my excess.. Excess paid 6th of Feb, 11 Feb I contacted Hirchs and I was told since Nelspruit in in the outline area latest I'll recieve a fridge will be on the 15th, on the 15th when I didn't recieve the fridge I again contacted them was told the fridge was damaged by the courier company they'll refund my excess upon King Price approval. Both parties confirmed via email on the 16th of Feb that they've made payment and should appear 2-3days later. King Price payment showed on the 17th even today I still haven't received my refund from Hirchs and I'm honestly frustrated now so I just want to know if the refund was processed on the 16th as they claimed and if so then why is it taking ages to reflect on my account, why do I always have to be the one contacting this company and no one keeps me on the loop unless I ask. It's almost a month without a Fridge and this is frustrating so much...