Excellent Service Again

I recently ordered a Bosch hob and oven from Hirsch's, online. When the appliances arrived, my wife and I were disappointed with the smaller size of the appliances, as we had obviously not visualised the volumes properly. So we left the units in their packaging and agonised about whether we should adapt our expectations - or send the goods back. Ultimately, two weeks later, we decided to drive the 160km to our closest Hirsch's dealer, in Springfield, Durban, taking the hob with us, as the oven, ironically, was too bulky to fit in the car. The salesman at Hirsch's, Mervin Govender, was very sympathetic and helpful. We were granted an immediate credit for the hob we had brought with us and informed that we would be credited for the oven once it was returned and inspected.

Accordingly, we went back home much happier. We dispatched the oven by courier, The Courier Guys (who I will also commend in a separate review, for their consistently excellent service) - and it arrived at Hirsh's the next day. We took another week to select the replacement appliances. These Defy units were more expensive, but virtually the same size as the old units we were disposing of. We paid the difference by EFT, after receiving a full credit for the Bosch appliances and the new goods arrived a few days later. They are already installed and working to perfection.

I would like to emphasise how well Mervin assisted us, despite our dithering and uncer*****y. The whole shopping experience was very satisfying and we ended up with the right product after all. The other staff involved in dealing with our exchange were extremely pleasant to deal with and we would like to thank Deana Naiker and Jakes Ngubane for their kind assistance in this regard, in particular.