Excellent service
<p>On recommendation of a friend, I recently purchased a Defy washing machine from Hirsch's Milnerton and finally unwrapped it on Saturday when I moved into my new appartment. To my shock and dismay, the unit had been damaged on its top, not by any fault of my moving company, and clearly must have come from the shop like that. However, because of the packaging, it was not noticeable.</p> <p> </p> <p>At first I didn't know what to do, but I then contacted the helpline to explain my predicament and a senior manager (a lady - unfortunately, I missed her name) offered immediate assistance. Within 15 minutes, Ian from the Milnerton branch phoned me back and apologised for the inconvenience . I was still busy moving and was not in the best of moods (or very friendly), but he was calm, kind and professional and assured me that everything will be sorted out and that they will gladly exchange the machine.</p> <p> </p> <p>I took delivery of the new unit today and am extremely happy with the service and assistance I've received. Hirsch's Milnerton constantly kept me in the loop as to progress made with locating stock of the unit, and delivery was done professionally and without any stress. Head office also ensured that I was contacted by the branch; this level of service was more than I expected.</p> <p> </p> <p>Thank you for turning a very bad experience into a great one. I will recommend you to all my friends and family.</p> <p> </p>