****ed off with Samsung/Hirsch

I have logged a call with Hirsch on the 28th/29th November 2022 regarding the Samsung washing machine that I had purchased June 2022. This is the second fault I had made a claim about from the time I had purchased this machine. On the 1st December a technician came out and he himself saw that what I had made a claim a about was true and correct. He then went back to his service provider and **** about the stench that was on the clothes I had washed the day he came out. I have done all what samsung had asked me to do. I have been called 3 to 4 times a day from the 6th of December till todate asking if I have been assisted and that the call has been escalated. It's been 1 month now Samsung/Hirsch when are you going to sort out my queries. I have an issue washing my clothes it comes out smelling. I have changed washing powders. I have changed fabric softeners. I even started using vinegar and bicarbonate of soda in my mashine and I still have a problem with the clothes having a stuffy smell. I did eco washers and still have the same problem. I have to do my washing at my inlaws for the past 3 weeks now cos I can't use this machine. I don't want this machine anymore take it back Samsung.