Dumbfounded about poor service

Fridge purchased less than 6 months ago after a ton of difficulty dealing with Cape Town branch. Fridge while still under warranty can’t be fixed. Logged the problem with the store and had to follow up a week later to get any response. Store tells me the fridge can’t be repaired and that I can pick a substitute. After selecting one in a similar price range I am told that it need to pay a third of the original fridges retail price additionally to replace it. Sarcastic service from store manager Nishan. Again I have had to speak to the head office and awaiting a response. I cannot emphasize enough how poor the service is offered by Hirschs and I am convinced more than ever that Cape Town branch should be avoided!