Don't ever buy extended warranty through Hirsch!!!!!!

Paying extra for an extended warranty is supposed to provide peace of mind, ensuring quick and hassle-free repairs when something goes wrong. However, when the service is this poor, it feels like a complete waste of money.

We purchased a built-in Whirlpool microwave from Hirsch Fourways on September 26, 2022, along with an extended warranty. In January, 2025, I reported an issue, the digital screen had detached, and the touch controls stopped working. The issue was logged, and I received a repair reference, with the assurance that a department would contact me to schedule a repair.

Since then, I have called Hirsch Fourways six times, yet no one has followed up or arranged the repair. This experience raises the question: what is the point of an extended warranty if the service is nonexistent?

At this stage, I am beyond frustrated. If you're considering an extended warranty, don’t be swayed by the sales pitch, it’s proving to be a complete waste of time.