Don't bother ..... Hirsch's only sell ..... they don't service .....

<p>Went in to Hirschs Fourways early March (may even have been February) to order a new vegetable drawer for my 2-year old fridge bought thru Hirschs. Was told to send an email. Sent an email the following day. Called after about a week and was told to send an email to another address as her laptop was not working. Sent another email. Called after about a week and was told that nothing could be ordered without payment. Made payment online and sent yet another email. Kept phoning or mailing every week or so (as Hirschs don't believe they should ever contact customers) until I received the incorrect drawer. Was then accused of ordering the incorrect model number. Took a photo of the model number and emailed thru, confirming that it was the correct model number. Was then (apparently) sent 2 photos of fridge drawers that the mail server blocked. Told Lean that I couldn't see either of them but that it was the bottom one. Called again after several weeks later only to be told that Lean was now on maternity leave. Went in to Hirschs again to start dealing with the Assistant Manager (Chrissie). After numerous trips to Hirschs, many many emails and 4-months ..... I still don't have the correct drawer in spite of having paid over R500 for it. A few people have emailed saying that they are taking over from Lean and will call ASAP ..... but as I mentioned Hirschs don't believe in ever contacting customers. Ironically on 2 of my many trips to Hirschs I also bought a new vacuum cleaner & blender ..... but this behaviour will change as Hirschs only believe in selling ..... and not providing service. Buy elsewhere everyone !</p>