***** Parts supp****

Purchase of Spares. Bought a brand new water inlet valve for my Samsung washing machine. Waited 3 days for it to arrive. Upon installing the part, I noticed that the part had defects (corrosion on the electrical terminals and white residue). I immediately notified the consultant via email with supp**** pics and a description of the problem.

Sadly this has turned into a situation where the Hirschs staff have dragged out this situation unnecessarily and are now insinuating that I'm lying. Sadly the staff lack professionalism and need to be educated upon Treating Customers Fairly. Hirschs and their supplier have done something ***** and instead of accepting accountability and speedily rectifying it, they are trying to blame the client and further inconvenience the client.