DO NOT SUPPORT HIRSCH CENTURION!!!

DO NOT SUPPORT HIRSCH CENTURION!!! We recently bought a Samsung washing machine from Hirsch's in Centurion, but unfortunately, it wasn’t working properly. I called Vani Pillay, the salesperson who sold us the machine, hoping for a quick resolution. However, she was very rude and unwilling to help. Instead of addressing the issue, she accused me of not knowing how to operate a washing machine. After a lot of arguing, they finally agreed to collect the machine. It sat with Hirsch's Centurion for three days before Vani Pillay called to tell me there was nothing wrong with it. A week later, Samsung came out to inspect the machine, and surprise—turns out, it was faulty after all! It's frustrating to have gone through all that trouble just to get the issue acknowledged. My husband also reached out to the service manager, Denise, in hopes of resolving the issue, but unfortunately, we encountered the same problem. She was rude and unhelpful, refusing to offer any assistance. We spent R14,999.00 on this washing machine, and to be treated this way is incredibly frustrating. It’s disappointing that such an expensive purchase has been met with poor customer service, and we're extremely unhappy with our experience. We will never buy from Hirsch again after the terrible experience we've had. We're still waiting for an apology for how we were treated, especially considering the machine was faulty from the start, and they still refused to help or exchange it. The lack of support and rude customer service from Vani Pillay and Denise is unacceptable, especially after spending R14,999.00 on an expensive appliance. Now, we're left with a machine that we're extremely unhappy with both the product and the way we've been treated throughout this entire ordeal.