Do not respond to customer complaints

Good day Julian<br> <br> My visit to your store on 28 February 2015 refers.<br> <br> You said that you were going to give me feedback regarding the above issue on Monday, 2 March 2015, but until now, I did hear a word.<br> <br> This matter is really getting urgent now, and as you promised, the fixed steamer would be back in store within 1 month, which is 10 days from now.<br> <br> Could you please pay urgent attention to this, as I will be in Johannesburg again on Saturday, 11 April 2015.<br> <br> Waiting to hear from you.<br> <br> <br> Julian never responded to my complaint. The reason he went on holiday after promising to take care of complaint.