Do not buy from Hirsch Online

On the 24/11/23 I purchased an air fryer from Hirsch online. Someone phoned me the Sunday(26/11/23) to arrange delivery for the next day, Monday(27/11/23). Nothing arrived and no communication was received. I phoned the Hirsch store near me and they knew nothing and said someone will contact me, no one did.. I phoned the delivery number and that person said he will find out and let me know. He did not, I had to phone the whole time. He eventually said that they did not have stock and they will process a refund! HOW DO YOU ARRANGE DELIVERY IF YOU DONT HAVE STOCK? I emailed Hirsch on the 29/11/23 to cancel my order and process a refund as I already purchased the air fryer from Take a Lot (excellent service, received it the very next Sunday). Hirsch then said that they can process a refund but management has to approve it and that can take 14-21 working days. I rep**** and said that the time frame was absolutely ridiculous and if they want my money instantly, I can have the same expectation. To this day I have not heard anything back? I have also not received my refund!