Disheartening experience with Hirsch’s Bosch fridge

I bought a Bosch fridge online from Hirsch’s website on Saturday the 22nd of February 2025.It was delivered on the 24th of February 2025 & I waited 4 hours before starting it.Unfortunately upon start up the fridge had a knocking sound and starting vibrating loudly.I switched it off and called Hirsch’s the next to inform them of the issue, they said they will schedule the fridge for a assessment with Bosch.I had to speak to Simone;Hirsch’s online sales manager & only after then did the assessor come(after 3 days) & after the assessment Hirsch’s & Bosch still kept quite and didn't revert to me.Hirsch’s representative Avishan said I must get the feedback from the assessor as to what is wrong with my fridge & I must also tell the assessor if I want a replacement or refund.The fridge is new,shouldnt it be common courtesy to replace it?

Its Saturday the 1st of March 2025 & I am still sitting with a new faulty fridge without any constructive feedback or way forward & timeliness..

When I follow-up with Hirsch’s ,they ask questions like: what did Bosch say, imagine the disrespect?I bought the fridge from Hirsch’s, why should I be the one going back & forth between Bosch & Hirsch’s.My money is with Hirsch’s not Bosch.

Hirsch’s service is very poor & unacceptable, once you give them your money -you on you own.I am disappointed & very angry.

Just got off the call with Hirsch’s, & they saying that the Bosch’s assessor they sent on Thursday is uncertain about the issue & the cause when what he told me was that the compressor is damaged.They will send another assessor on Monday - like ***?My house has now turned to a Hirsch’s & Bosch assessment spot

I am tired of this,Hirsch’s should refund me & take the fridge back.They will have to deal with Bosch on their own, Bosch is their client not mine.

I bough the fridge from Hirsch’s not Bosch