DISGUSTING SERVICE FROM HIRSCH

I am writing to express my deep dissatisfaction with the service received from Hirsch. I am infact, I am dismayed and utterly disgusted that if there was an option to give a zero, that is what I would rate this store. They don't even deserve a 1. I had a delivery (Order No 32794) scheduled for 20 Nov 2025 for dishwasher, washing machine, oven, hob, airfryer to Pinelands, Cape Town. On trying to ascertain the delivery times, I was told that I will be called 15 minutes before delivery. Since I reside out of town and there is no one at the house, I communicated with the warehouse and requested that they alert the person who was going to receive the goods at least an hour prior to the delivery which they agreed to. At 11h17, 20 Nov 2025, I called the warehouse to give an alternative number of the person who will receive the goods as the initial person was not well. The lady who answered the phone advised me that the truck had just left and was on its way to deliver and will relay the new contact details to the driver. At 13h41, I called again to find out where the truck was and the person that answered the phone told me that she was unable to tell me when the delivery would take place and whilst trying to speak to her wanting to advise her that the complex doesnt allow deliveries after 17h00, she was extremely RUDE, unprofessional and lacks customer service skills. She decided to put me on hold thereafter transferring me to a voice machine. I tried to call again at 17h05 and again I was not being assisted but told that they dont know where the driver is and cannot be contacted which I found strange. How was the lady that answered the call at 11h17 able to communicate with the driver?. My 72 year old mother who was there to receive the goods waited from 11h30 till now 17h53, there is no sign of the delivery guys. This experience has caused my mother significant inconvenience and frustration as she was unable to take her medication hoping that the delivery guys would arrive. I was expecting a professional and efficient service when I purchased these items from your company. I should have checked the reviews first which speaks for themselves. To resolve this matter, I request that you clearly state your resolution as I am not going to pay for another delivery fee. I will await your positive response failing which I will escalate the matter to the Company CEO Richard Hirsch and Chairman Allan Hirsch