Disgusting Customer Service

Purchased a Samsung Microwave from Hirsch's Milnerton after discovering it was defective due to it not heating up during lock down, I sent it back to Hirsches at level 3 when technicians were allowed to go back. I fully understand they had a backlog however, I had zero contact for 3 months from Hirsches. The supplier Samsung contacted me after weeks to say they have completed the repair, i went into Hirsches and nothing had been processed from their side. I continued to call and every response I recieved were different ways they chose to stall the process.

Eventually I recieved the microwave back within days the same problem happened, clearly Hirsches sold me a defective Microwave, there is no policy followed, non existant customer service, not even a temporary solution they can offer so I can heat up my food in the evening.

Will Never recommend this business to anyone, once you walk out the door with an appliance from Hirsches that's when the customer service stops.

Absolutely Disgusted.