Disgusted by Hirsch's Fourways

Myself and my husband went to Hisrch’s and spent about R60 000,00 and unfortunately the one outside table started to disintegrate. We contacted them and informed them about the table and even went through to the store with pieces of the disintegrated table in December. They informed us that unfortunately they cannot do anything as the factories have already closed for the festive season, which is understandable. They asked us to email photos of the table and was informed that they would collect the table on the 16th of January 2018, this did not happen. They only came to fetch the table the beginning of February and did not hear from them. I eventually called to see what was happening and was not provided with good customer service. I asked them why they can’t tell me what was happening and was asked who helped me (which obviously I could not remember). I then asked why is so difficult to go onto the system and pull up the information, as we emailed them as well and we have a Hirsch’s loyalty card, so why can’t they take my husband’s name and surname and pull it up on the system. I informed them that I would like an answer by the afternoon. The then called back and said that the factory said that it is not a factory fault from there side and that it has been intentionally damage by us. If I was able to post the photos and the video I would and if I was able to give no stars I would too.