Disgusted and Horrified

DO NOT BUY FROM THE STRUBENSVALLEY BRANCH. We went and bought a new stove, dishwasher and washing machine on the 18th November. We could not get the microwave that we wanted as there was no stock available on the day. When we went to pay, I had to update all my details three times (which today 3 December I find out it was not updated) I arranged delivery for the 2nd December, I phoned the branch 12 times yesterday for 8 of them to have the phone put down in my ear. Today only 2 of the 4 items were delivered to the wrong address even though the address was given multiple times. When they eventually arrived at the correct address , they handed me the incorrect invoice for someone else's items and started offloading those instead of mine. Having to ask for my correct invoice. They only told me that half of my order will be done today. The other items were coming from Hyde Park yet I had not received any communication about this. When phoning the branch back after hearing this, they couldn't find my invoice they were unhelpful, and they could not find my 4th item that I paid for. Allan Hirsch (The CEO) then proceeds to inform us that there will be a delay due to the christmas season where as the items were bought 3 weeks ago . (Messaged Him on Facebook). It took me driving 22 km back to the branch and spending 15 minutes with the branch manager to try and sort out this issue. This branch has now lost out on future sales due to the incompetence.