Disgusted and Dissapointed

I have tried my best to be positive and look at the positives from Hirschs aftersales team but unfortunately it always leaves a sour taste in my mouth. First it was stove after numerous months and months of to and from they decided to change it and guess what no issues now the oven, started in Christmas 2017 and now we are in Christmas 2021 and the oven is still not a 100 percent. Back and forth, excuse after excuse... however the cherry on the top... there is no SLA.. service level agreement between Hirsch and Defy as advised my service consultant and the only SLA in place is between the customer and Hirsch on the extended warranty and wait for this... if it can repaired they will repair it no time frame matters... meaning that they can take there own sweet time. I guess it is time that we the common people take our plight to the Oubudsman because I am sure this **************** needs to stop...