Disappointing after sales service

I bought a KIC fridge from Hirsch Ballito and while still under guarantee a gas pipe rusted and leaked gas and the fridge slowly packed up completely. I phoned Hirsch on Monday, KIC technician came to look on Tuesday Afternoon and diagnosed a design fault and said it would have to be taken in and take up to a week to repair. As the fridge was still barely working, I was left with the fridge until the replacement part was sourced. It packed up completely the next day and I was left with a full fridge and It's very hot at the moment and as I only have one fridge, I lost a lot of food. Both KIC and Hirsch said they would do there best to source a fridge to use in the mean time but both have given me the run around and I'm still stuck with no fridge! . The broken one hasn't been collected yet-also due to miscommunication. Pam the manager at Hirsch says my fridge will be repaired and back on Monday. We''ll see. I\m a loyal Hirsch customer-now very fed up!"