Disappointed customer

I have previously bought many appliances from hirschs in centurion namely Dyson V8,Bosch dish washer, Hisense 61inch tv, karcher electric mop, and most recently a ps 5. Last week Sunday I switched my ps5 on and it had no picture on my tv and took it to hirschs as it’s still under warranty. Device is 8months old and we hardly use it, so I was very shocked. The same day I went and handed it to Denise at the returns section. During the course of the week they say we have damaged the port and our warranty is void.they won’t be able to repair under good will as well. I feel this is pathetic service as I have bought many appliances from them and obviously retuned none and they are not able to assist. Denise has also spoken to her regional manager and not able to assist as well. Please take note that this device is only 8months old and we hardly use it. There is not a scratch on the device and looks brand new still it’s in excellent condition. Now I can understand what they saying but on ps5 there is a problem with the port and it is the consoles weakest point. Clearly this is a faulty device and yet nobody is able to assist. In future I would not suggest hirschs as a shop to get your appliances mainly because your warranty is not guaranteed even though it is clear that the device is faulty. I have received pathetic service and I am utterly disappointed with overall attitude. I am highly appalled by the service from hirschs. So if you think that you getting your appliances from hirschs and u have a warranty you stand under correction. Their supplier is more important to them than a loyal customer. Just think twice before you buy from Hirsch’s. Console is 8 months old and in excellent condition, we even got Ps5 cover for it from Takealot and kept it clean.The HDMI port had a permanent connection and yet it got damaged??? They will say anything just to avoid warranty. Really pathetic experience.