Dented product and poor customer service

Whatever you do don't buy from Hirsch's. They delivered a badly dented washing machine to my house. When reported their first response was to try offer me a discount to accept that dented machine, which i refused as I would have gone to a dent and scratch shop if i wanted dented machine. Over a month later I am still waiting for them to deliver the replacement machine. Each week they promise a day, only to (when I call to ask where the delivery is) promise a new date. Never seen such poor customer/ after sales service in my life.