Delivery problems

Such an annoying experience trying to get my new oven combo delivered. I arranged for the delivery on Tuesday 23rd. I called Hirsch's twice during the day to confirm that it was being delivered as it meant having to spend the day at home. Both times I was assured that the delivery was arranged. By late afternoon there was no delivery. Was then told that the delivery was the next day ie Heritage Day. It would be made first priority for delivery before 11am since I had already wasted a day for nothing. Now after repeated phone calls to Hirsch with promises to contact the driver to find out the situation there has been ZERO response. Finally my wife gets a call that they are on their way. They need to sort out their Logistics problems as broken delivery promises are not good customer service. Wasting almost two days for a delivery, when I was supposed to enjoy the Heritage holday is not appreciated. The sales part of the experience was a delight but he delivery has been a frustrating experience.