Defy & Hirsh's service is shocking!!!!!

<p>Reported to Somerset West branch on :</p> <p>15/11/2016 - Sharon</p> <p>16/11/2016 - Spoke to Sharon at 09h46 becasuse I had not received the sms as promissed.</p> <p>20/11/2016 - Spoke to someone at 10h17 but I didnt get the name unfortunately.</p> <p>20/11/2016 - My husband went into the store and spoke to Sindiswa Ganda - Kuhle.</p> <p>22/11/2016 - I received a call from a man who I could hardly understand between the coughing and sputering. He said he was in Herm**** and what problem did I have.</p> <p>22/11/2016 - Spoke to the branch manager Ashley at 11h45</p> <p>22/11/2016 - Cindy phoned at 12h01 to say she is trying to organise another technician.</p> <p>22/11/2016 - Hanlie called at 12h50 to ask if someone had come. I said no but Tuesday we had planned maintenance in our area and we had no electricity. So therefore it was not a good idea to come today.</p> <p>23/11/2016 - I phoned and was transfered to Devash at 13 and he said he would send the technition today.</p> <p>24/11/2016 - I received a call from Hanlie at 14h03 to ask if the technician had arrived yet</p> <p>My Defy Fridge/Freezer was bought on the 7th of December 2015 so it is not even a year old. The freezer does not freeze. I had to throw a lot food away. We are using the freezer downstairs in our flat which means I have to use the steps which is very diffcult when you have a disability and have to use crutches. To make it worse we are expecting people to arrive tomorrow in the flat.</p> <p>24/11/2016 - Hanlie called at 14h24 to say she had spoke to Defy and they will send another technician called Shepard on 25/11/2016. Cant give me a time.</p> <p> </p> <p> </p>