Deffective SMEG Fridge which SMEG insists is fine

<p>I purchased a SMEG Upright Freezer and a SMEG Fridge Freezer aprox 1 year now and from 3 months of purchaser both appliances started giving me problems. I have had it repaired numerous times since then. According to Hirsch's records it been 7 times in less than a year faults have been reported. Now when I have asked for both items to be replaced. SMEG says that there is nothing wrong with my Appliances EVEN THOUGH I HAVE SENT VOICE RECORDING AND VIDEO FOOTAGE OF THE PROBLEMS. Andrew from SMEG durban still insists that there is nothing wrong with my appliances all because their technician told me that he doesnt know why SMEG is not replacing my applainces because he has come out many times to repair appliances less than a year old but the technician then goes and reports that my appliances are in working order. i AM SICK OF THESE LIES AND STORIES THAT SMEG MAKES ALONG THWE WAY TO AVOID REPLACING MY APPLIANCES. It is very frustrating. Being an avid SMEG fan for years and equiping my entire kitchen with SMEG products from Hirsch's this type of *********** services is pathetic. WHO IS HELD ACCOUNTABLE?</p> <p> </p>