MP
Marlon P

1 reviews | Active since Oct 2020

29 Sept 2023, 17:22

Defective Merchandise

Goodday, please dnt purchase from Hirsh's Woodmead. I purchased a 75 inch LG TV from Hirsh' s in Woodmead 4 weeks ago and have been having continous issues with this TV. I strongly believe they sell defective merchandise when on "SALE".

I have not received the customer service expected of Hirsh. The LG tech came out twice in 4 weeks and tells me not to use my USB that connects to the HDMI port, yet this same USB works perfectly fine on my other LG TV. Basically i bought a TV thats not fit for purpose.

I have been in contact with Hirsh' s store manager and regional manager. I get promises the issues will be sorted out, but its not.

If you want to spend your hard earned money I strongly recommend dnt buy from any Hirsh store. To me their service ( other than the sales rep who while on leave went far and beyond, in trying to assist me to no avail) i am still waiting for a call from the store manager from 1pm today which she promised to do.

Its 2 weeks now i have an issue with a 4 week old brand new TV and still no resolution looks forthcoming. Pls be careful when purchasing from this so called " reputable" store.

Thanks Marlon

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