DEFECT GOODS SUPP**** BY HIRSCH

Extremely disappointed with the after sales and customer service with Hirsch waterfall , we discovered a pre existing mark on the brand new fridge we bought. The delivery pictures further verified the pre existing mark however management and the staff are in denial further to that there are other defects to the fridge . We still to date have not received feedback from management and the issue was raised to regional , we went into the store and the assistant manager mentioned we would receive feedback by 23 June and to date we have not received feedback , the staff also lack training to say the least , the assistant manager mentioned “ we all staff act with integrity “ that’s a joke firstly you cannot confirm what happens in your delivery center furthermore with human invention there’s always room for error , it’s sad how the culture of such a famous brand is too push sales and not deliver on customer service . And what’s even more pathetic is our spend at Hirsch has been substantial yet management fail to deliver on customer service , after my experience I will NEVER recommend shopping at the store with such negative service.