Damaged Goods Sold As New With Pathetic Customer Service

My mum and dad recently purchased a Samsung Microwave from Hirschs Springfield branch. The microwave had a dent on the door on the inside. We then took the microwave back to Hirsch with the 7 day exchange period and they refused to replace the microwave with a new one. They sent it in for repairs and we had to make numerous calls to Hirsch to get some feedback on the microwave which has been in their possession for over a week. Eventually the said that Samsung is replacing the door. I fetched the microwave which was given back without the box . And when i got home o saw that all they did was remove the clear coating of the microwave door leaving the metal mesh exposed and when we using the microwave the door is getting dentes on the inside. After numerous calls to hirschs services manager Mr Renaldo whom is useless and doesnt provide help. This is now Hirsch and Samsung lieing and cheating pensioners out of their money because they said the replaceing the door with a new one but all the did is peal of the clear coating. That is cheating and robbing customers.Hirschs refuses to replace the microwave with a new one. They ****ming old people by selling refurbished goods as brand new. This microwave has a factory defect. But Hirschs just sold the product and is not doing anything about the damaged goods they sold to a pensioner. The public needs to be made aware of how Hirschs are ****ming and lieing and cheating people out of their money selling defective goods