Damaged fridge

I placed an order online for a fridge, it was delivered yesterday and my mother accepted delivery. The box could not fit in the kitchen, the delivery guys removed it off and placed the fridge in the kitchen. They showed my mother the front of the fridge, saying everything is fine. We got home 20 minutes later, they pushed the fridge in and damaged it. I immediately contacted Hirschs, and advised them the fridge is damaged. We never moved it or touched it. I took the pictures same time. It’s within 7days, surely the can replace the item, but the manager refuses to listen to what I’m saying, as if I am speaking lies. How do I pay 13k for a fridge for a damaged fridge. I have ordered multiple times from Takealot and Makro and never had an issue. It is a nightmare on return item at Hirschs and this will be the last time I ever order from them.