Consumer Protection Act Claim dealt with exceptionally!

<p>Consumer Protection Act Claim dealt with exceptionally!</p> <p>In early March 2016 we decided to retire our old Bosch Dishwasher (15 years) and upgrade. We went to Hirsch's Fourways, and were assisted in decided on a new machine within our price range. We eventually settled on a nice looking SMEG Dishwasher, and it was delivered without delay.</p> <p>Unfortunately we noted problems from the start, and after two sets of repairs under warranty, it stopped pumping water totally. Seems this was a dud unit, but my faith in SMEG was shattered. I sent a letter to the Hirsch’s Manager, Keith Govender to state we wanted a refunder under the CPA (within 6 month), and he called me immediately on the Sunday within an hour of my e-mail!</p> <p>Despite sincere attempts from SMEG’s managers on the Monday to resolve the issue, we decided to move to a Bosch instead, and Hirsch's went out of their way to refund us in full without delay, and then offer us cost price on a new dishwasher from Bosch of our choice. When on delivery that one got a small scratch, they immediately replaced it with a brand new unit again! Special thanks to Annette Kieth's PA, and Tony from the delivery side. Thrilled with the honest, ethical and efficient way you guys all handled a difficult customer, and respected the CPA so well. Could not be happier! Thanks also to SMEG for agreeing to refund Hirsch’s and being completely professional. Everything sorted within a week of my e-mail .. wow!</p> <p>Certainly will shot at Hirsch’s in future again with backup from people like you.</p>