"CLIENT LOYALTY LOST!"

As a customer of Hirsch's of many years standing I'm disappointed to note a diminished level of client support - hitherto an established feature of the company. An expensive gift from my children - a handsome Crosley music system - failed dismally to function adequately from purchase and is now totally useless. Aware that the guarantee has probably lapsed I approached Hirsch's supplier ( Crosley Radio SA ) for advice. Several approaches received absolutely no response. There then followed several letters to Hirsch's (Hillcrest) for mere advice - including emails to Mr Hirsch personally - all of which have also been studiously ignored. Client Loyalty in a brand, when lost, is hard to recover. Advice costs nothing, gentlemen - be advised!