Can I get my money back???

We purchased a Samsung Top loader wobble washing machine from Hirsch's in May. The machine was leaving residue on our clothes damaging our clothes. we complained to Samsung and Hirsch's and after threatening them they eventually replaced it on the 23rd of September. We tried to use the new machine on the 25th and it kept making a loud grinding noise which we then reported. We dealt with Sharon from Hirsch's who was rude and of no real help. She had no clue as to what machine was delivered and was absolutely rude to my mother. Terry from the store came to look at the machine and he verified that something is wrong with it and will need to be replaced AGAIN! We have since gone to the store to see the manager, Jamie Sigamoney, who confirmed he would assist us in getting this resolved. We keep phoning Samsung directly as they were supposed to have called us on Monday by 10am to set up an appointment for them to check the machine. They have still not been out to see us and haven't bothered to call us either. we sitting with baskets full of dirty washing and no one seems to care that we sitting with the SECOND broken machine!!! At this point we just want our money back!