Bought broken Nespresso machine from Hirsch's

<p>I bought a Nespresso machine from Hirsch' for my wife as a Christmas gift. When we opened the box, there were no pods included as promised on the outside of the box. Yesterday, when we returned from holiday, I visited Hirsch's to supply me with the missing pods. When I tried to use the machine, no water would run through it. The Nespresso support line suggested I run it through 20 times, as there might be an “air lock”. This did not help. I also noticed that the pods don’t get punctured as they should.</p> <p>I firmly believe I was sold a broken machine that was returned by someone else, as I think it is impossible that so much can be wrong with a machine that should be new. Now I have to send back the machine to be “fixed”, without even having a single cup of coffee from it. Hirsch’s refused to replace the machine or refund me, as they believe Nespresso to be difficult.</p>