Beware of Hirsh,s warranties

I have had the most awful experience dealing with Margaret Hirsh regarding my Delonghi dehumidifier. I purchased the machine with an extended warranty. In the first year, after many repairs, it was replaced with a new machine. I hardly ever used the new machine due to circumstances, proof of which I gave to Hirsh's. The replaced machine went in for repairs and to my horror, an extremely old, scratched, damaged machine was returned as mine. That was when the nightmare began. They insisted that this was my machine even going as far as to say that the serial no was the same as the very first repair. When I pointed out that this could not be possible, I was simply ignored. Margaret offered to sell this machine in her second hand shop but that I would get very little for it. I was then offered a settlement of R1,500-00. All I have asked for is to have my machine, which was in pristine condition, returned. The machine is still under guarantee!!!!!! The workshop manager, Vishay, was sent to my home to inspect all the equipment I have purchased from Hirsch's. The fridge (which is 13 years old) the large flat screen TV, the glass top stove and hob, the DSTV Explorer, etc. are all in pristine condition. The only damaged unit is the de-humidifier which was removed by Hirsh's themselves. This situation has been going on since September 2017 and they choose to believe their staff who swopped my machine for this very old piece of *******, instead of actually listening to their client who has supported them for many years. I am being forced to accept this machine. I, for one, will NEVER purchase anything again from Hirshes.