Bad services!

I am writing to formally express my extreme dissatisfaction with the service I have received from Hirsche's Boksburg branch regarding the delivery of a washing machine we purchased.

Today is Thursday, 17 July 2025, and as of 13:40, we still have not received our machine. What we have received instead is a series of excuses, poor communication, and shocking customer service.

We bought a washing machine on Monday 14 July 2025.

On Tuesday, 15 July, we were told by your staff that the driver had arrived at our home and had phoned us — something that never happened. We took time off work to receive the delivery, only to be met with denial and blame when we tried to explain that nobody had shown up. Later that evening, a manager messaged us on WhatsApp stating that the truck never left your premises and that our machine was still inside. This kind of confusion is completely unacceptable.

On Wednesday, 16 July, we specifically requested delivery after 17:00. Despite this, the driver phoned my sister in the middle of the afternoon and demanded that she be home within 10 minutes or they would leave with the machine. After speaking with three different managers and raising our concerns, no one had the courtesy to call us back or provide any sort of feedback on what was happening.

Today, Thursday, 17 July, we were again promised by a manager that the delivery would be completed. It is now after 14:00, and yet another excuse has been given.

I am deeply disappointed in the way this entire situation has been handled. I have never experienced such a lack of professionalism, accountability, and basic customer care. This has been an incredibly frustrating experience, and I will not support Hirsch’s again in the future.