BAD SERVICE FROM HIRSCH'S

We purchased a Samsung 9kg Top loader from Hirsch's on June 20, 2020. He is guaranteed for 2 years. Within a few months, he begins to release such black attachments.

The machine occasionally asks for a drumclean, which we still do every time. According to the technicians who came out on December 9, 2021, it is Staysoft that is causing this.

They opened the machine and took photos to write their report and mentioned that Hirsch's would contact me to say if they should come and get the machine for a cleaning or what.

The next day, I get a text message from Shaolin saying that the machine has been repaired and that the work is complete. I call her back with the number *** and ask, how can she say that the machine is right, if the machine is still in my house?

She mentioned that she would find out from the store manager if we could get a refund and would rather buy another machine. She never came back to me. On January 10, 2022, I contacted her again, and Chenice will follow up and come back. I'm still waiting. On January 12, I contact again and she says she will ask Shaolin. I'm still waiting !!!!!