1 reviews | Active since May 2021
Bad service from Hirsch Milnerton
I bought a fridge from Hirsch's Homestore Milnerton branch on 28/04/21. We put it on the plug socket the following day. Was very disappointed to discover that it wasn't going on. Called the salesman who told me I must call the office number as he was off on the day. I called them and they lodged a complaint with Aeg. On 30/04/21 I spoke to Kurt(salesman) and he said I must expect a call from Aeg. At around 10:50 the lady from AEG phoned me to confirm my address which I politely asked what was the technician coming to do and she told me he was coming to repair the fridge. I told her that can't happen as this fridge is only 2days old and it never went on. There's no way I can pay 10k for a second hand fridge, I could go on Market place if I wanted such product. To which she responded that she wasn't aware that it's only 2days, so in this case it must be replaced. I took it back to Hirschs and they refused it. I was appalled by the unprofessional service I received from the salesperson and his manager. He said I must take it back and the technician is coming to assess it, I asked what was the reason of me taking it back as the fridge is already at the store. Let him assess it here and replace it if not I need to be refunded my money back as I bought a brand new fridge. I couldn't believe the attitude from Manager as he walked away without resolving this issue. I left the fridge there as the salesperson could not help and the manager nowhere to be found. I feel ****** of my hard earned money. I don't think I will ever buy from this store ever again.
