Bad service - fridge short supp**** with part causing handles to scratch surface.

I bought a Hisense fridge end of February 2020 cash. This is really the fridge we love and saved for. The fridge was delivered and installed by the delivery team it was short supp**** with parts to fasten the handles. I notified Hirschs at Carnival a few times of the problem and they said they would take it up with Hisense. Till todate the handles are still loose hence scratching the surface of the fridge. Hisense said the warranty on the fridge is no more valid Hirschs need to sort this problem out.

Please help I do not want the fridge any longer because it is not what I paid for. I wrote emails to both Hirschs and Hisense and emails are not answered.