Bad service, breach of contract and no respect

Am so ****ed with this company I called them last week Tuesday 12/04/16 reporting a tv that is not working that I paid a full 5yrs extended warranty. I bought the tv 2013 and 2014 it was broken and logged the call and still I got a bad service where I didn't have a tv for a week. Exactly what is happening now, I was told the technician will come on Friday 15/04 to fix the tv I never see or receive a call. 2014 when the whole issue got sorted I received a \NEW\" replacing then broken one. After few months playing the tv on screen the tv display \" store demo\" you try to remove it or change settings nothing happens. While I've been told that's a new tv replacing my tv that is not playing. This company they're a very slicky. Am glad they shown us their true colors before we went to spent thousands of money as we did a quota with them. Their very manipulative and dishonest yet sweet and soft talkers. Every week they busy sending my wife emails when are coming to get the appliances for our new house. I will rather go to Samsung were I will be treated like a client not a hobo. Am very disgusted with stupid company and its employees. My still not walking after a week and still no call."