Bad service

After reporting and paying for Tech to urgently attend to our VERY EXPENSIVE fridge just out of warranty it has taken numerous emails to 5 people and ongoing phone calls and a online BOT chat to finally get told a tech will call me today - Tuesday to Friday. This is the worst service we have ever experienced especially when your fridge is running so HOT you can't put your hand on the side of it. LET'S hope their Technician gets here on time to FIX it. I have experienced much better service from other places than this.